WoodEvo (“we”, “us”, or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (https://woodevo.com.au/ ) and submitting information through our forms, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you fill out forms on our website, such as our Sample Request Form and Contact Us Form. The types of information we may collect include:
- Identity Data: First name and last name.
- Contact Data: Email address, phone number, and physical delivery address (for sample requests).
- Professional Data: Whether you are a homeowner or a professional (e.g., architect, builder, installer).
- Project Data: Information about what you are building (e.g., decking, cladding, battens) and your specific product interests.
- Communication Data: Any messages or enquiries you send to us via our contact forms.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Fulfilling Requests: To process and deliver your free sample orders.
- Customer Support: To respond to your enquiries, questions, and requests for information.
- Business Operations: To provide, maintain, and improve our products and services.
- Communication: To contact you regarding your enquiries or orders.
- Marketing (with consent): To send you updates about our products, special offers, and news, provided you have opted in to receive such communications. You can opt out at any time.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our website, conducting our business, or delivering samples (e.g., courier services), provided they agree to keep this information confidential.
- Legal Requirements: Where required by law, such as to comply with a subpoena or similar legal process.
- Safety and Rights: When we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use a variety of security technologies and procedures to help protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Access and Correction
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request that we correct any inaccurate, out-of-date, incomplete, or irrelevant personal information.
To make a request, please contact us using the details provided in the “Contact Us” section below.
6. Cookies and Tracking
Our website may use “cookies” to enhance your browsing experience. Cookies are small files placed on your computer’s hard drive that help us analyse web traffic and identify which pages are being used. You can choose to accept or decline cookies through your browser settings.
7. Complaints
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer. We will investigate your complaint and respond to you in writing within a reasonable timeframe (usually 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date at the top of this policy will indicate when the latest changes were made.
9. Contact Us
If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us:
- Email: info@woodevo.com.au
- Phone: 1300 966 338
- Address: 33 Brooklyn Ave, Dandenong VIC 3175, Australia
- Website: https://www.woodevo.com.au/contact/